Customer Relations Representative - State Farm Agent Team Member

SupportFinity™; Mansfield (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Hourly pay plus bonus opportunities

Growth potential/Advancement within my

Paid time off (vacation and personal/s

Simple IRA retirement plan with match

Valuable career-building experience

Job summary

State Farm Agent in Mansfield, OH, is seeking a Customer Relations Representative to join Chad Kingery's agency. You will build strong client relationships, answer inquiries, and support daily office tasks with a friendly, service-oriented approach.

The role emphasizes empathy, accuracy, and teamwork, assisting with policy changes, billing, and claims while helping customers understand insurance options and plan for the future.

Qualifications

• Dedicated to delivering excellent customer service.
• Able to relate to customers, answer questions, and anticipate needs.
• Excellent communication skills to assist customers and coordinate with team members.
• Proactive in solving problems.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service across inquiries about insurance options, coverages, and billing.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to meet customer needs while promoting business growth.

Skills

Dedicated to customer service

Able to effectively relate to a client

Excellent communication skills

Proactive problem-solving

Job description

Customer Relations Representative - State Farm Agent Team Member

State Farm Agent |

State Farm Agent | Posted Mar 16

Full-time

Mansfield

Unknown

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Chad Kingery - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

Benefits

• Hourly pay plus bonus opportunities
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Simple IRA retirement plan with matching contributions
• Valuable career-building experience

Compensation: $16.00 - $18.00 per hour

My Team's Mission Is To Help People Manage The Risks Of Everyday Life, Recover From The Unexpected And Realize Their Dreams. We Are Located In Mansfield, OH And Help Customers With Their Insurance And Financial Services Needs, Including

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

About the company

State Farm Agent