CUSTOMER SERVICE REPRESENTATIVE - STATE FARM AGENT TEAM MEMBER

State Farm- Chad Carlisle Agency; Parker (CO); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Hourly pay plus commission/bonus

Growth potential/Opportunity forAdvanc

Paid time off (vacation and personal/s

Health benefits

Valuable career-building experience

Job summary

Chad Carlisle State Farm is seeking a Customer Service Representative to deliver exceptional client experiences and support the growth of a local insurance agency. You will resolve customer inquiries, coordinate with agency team members, and anticipate the needs of community members you serve.

We value customer focus and empathy, with opportunities for internal growth for driven, sales-minded candidates and a compensation package including hourly pay plus commission/bonus and benefits.

Qualifications

• Dedicated to customer service.
• Able to relate to customers and anticipate needs.
• Excellent communication to assist customers and coordinate with agency team.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Communicate effectively to meet customer needs and support business growth.

Skills

Customer service

Communication skills

Relationship building

Problem-solving

Job description

Role Description

As a Customer Service Representative with Chad Carlisle State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Role Description

As a Customer Service Representative with Chad Carlisle State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Establish customer relationships and follow up with customers as needed.


• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.


• Use a customer-focused, needs-based review process to educate customers about insurance options.


• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Dedicated to customer service


• Able to effectively relate to a customer, answer their questions, and anticipate their needs.


• Excellent communication skills to assist customers and coordinate with other agency team members


• Proactive in problem-solving

Benefits

• Hourly pay plus commission/bonus


• Growth potential/Opportunity for advancement within my office


• Paid time off (vacation and personal/sick days)


• Health benefits


• Valuable career-building experience

Compensation $45,000.00 - $70,000.00 per year