Customer Service Representative - State Farm Agent Team Member

Austin Czaja - State Farm Agent; Buffalo (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Paid time off

Training & development

Opportunity for advancement

Job summary

Austin Czaja - State Farm Agent in Buffalo, NY is seeking a Customer Service Representative to join our growing team. The ideal candidate will excel in providing exceptional customer experiences while assisting with insurance inquiries, policy changes, and claims processing.

Our agency is dedicated to work-life balance and personal development, offering benefits like health insurance and flexible scheduling. If you are driven, a strong communicator, and eager to help others, we encourage you to apply.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to manage multiple tasks efficiently.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Customer service experience

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in November 2011 and is a growing team currently made up of two team members plus myself, with plans to expand. Before becoming an agent, I worked in sales and as a State Farm team member, which helped build a strong foundation in both customer relationships and business development.

I’m a second-generation State Farm agent, born and raised in Cheektowaga, and proud to serve my hometown community. I’m also a graduate of the University at Buffalo and come from a family deeply rooted in the industry.

We stay highly involved in the community through the Cheektowaga Chamber of Commerce, local events, and support for the Buffalo Police and Fire Departments. We also participate in community golf tournaments and other local initiatives.

For our team, we offer life insurance, paid gym membership, health benefits, reimbursement for licensing costs, professional development opportunities, and a strong focus on work-life balance.

Our office culture is high-performing, growth-driven, and always learning. We’re building a winning team and looking for someone who sees the bigger picture - someone who is entrepreneurial, hungry, and driven to help others. The right person will be a strong communicator, problem solver, and relationship builder who wants to grow and succeed as part of a motivated team.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Austin Czaja - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.