Customer Service Representative - State Farm Agent Team Member

Mike Brownell - State Farm Agent; Lexington (KY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Job summary

Mike Brownell's State Farm Office is seeking a dedicated Customer Service Representative in Lexington, KY. The role focuses on delivering exceptional customer experiences, resolving inquiries, and coordinating with agency team members to support the community.

Ideal candidates are customer-focused, empathetic, and open to internal growth opportunities for driven, sales-minded individuals. The position offers a performance-based bonus and a competitive salary with room for advancement.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Multitasking

Customer service experience

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement

ROLE DESCRIPTION:

As a Customer Service Representative with Mike Brownell's State Farm Office, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.