Customer Service Representative - State Farm Agent Team Member

Janetcoates; Grosse Pointe Woods (MI); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

401(k) matching

Bonus based on performance

Opportunity for advancement

Paid time off

Wellness resources

Job summary

An insurance agency in Grosse Pointe Woods is seeking a Customer Service Representative to provide exceptional customer experiences. This role involves answering inquiries, assisting with policy changes, and maintaining accurate records. Candidates should possess strong communication skills and have a detail-oriented mindset. Compensation ranges from $15 to $20 per hour, with opportunities for advancement within the agency. Join us to make a difference in the community while progressing in your career.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Customer Service Representative - State Farm Agent Team Member

• 401(k) matching
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Wellness resources

ROLE DESCRIPTION

As a Customer Service Representative with Janet Coates State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit.

You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $15.00 - $20.00 per hour

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none