Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Cypress (TX); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Hiring bonus

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k) matching

Job summary

State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences and support an insurance agency. You will answer inquiries, update policies, and assist with cross-sell opportunities across multiple lines of insurance.

We value detail-oriented, empathetic team members who can multitask and thrive in a fast-paced environment. This role offers a competitive salary, benefits, and opportunities for advancement.

Qualifications

• Clear communication with customers in person, over the phone, and online.
• Ability to manage multiple tasks while maintaining accuracy.
• Prior experience in customer service is preferred but not required.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Meet and exceed sales targets by closing policies across multiple lines of insurance.
• Educate clients about insurance products and recommend coverage options.
• Conduct policy reviews and recommend coverage adjustments.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Sales conversations

Job description

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Jerrad Ragsdell - State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Meet and exceed sales targets by closing policies across multiple lines of insurance.
• Educate clients about insurance products and recommend appropriate coverage options.
• Conduct policy reviews and recommend coverage adjustments.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.
• Comfortable engaging in sales conversations.

Benefits

• Hiring bonus
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching

Compensation

$35,000.00 - $65,000.00 per year