Customer Service Representative - State Farm Agent Team Member

Cheri Locker - State Farm Agent; Grand Ledge (MI); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Performance bonus

Advancement opportunities

Paid time off

Training & development

Job summary

Cheri Locker - State Farm Agent is seeking a Customer Service Representative to join a local agency in Grand Ledge, MI. You will handle inquiries, assist with policy changes, and support customers with claims, delivering friendly, accurate service to build trust and loyalty in our community.

We offer growth potential, a supportive team environment, and benefits such as 401(k) matching, paid time off, and ongoing training.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication and interpersonal

Detail-oriented

Multitasking

Previous customer service experience

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Cheri Locker - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

WHAT IS SPECIAL ABOUT OUR STATE FARM OFFICE

• Experienced agent with 30+ years as a State Farm Agent in Grand Ledge who values building relationships with customers.
• Supportive environment where we enjoy coming to work and working together to achieve our goals.
• Fun incentives to motivate team members such as team lunches, Friday Fun Day, award to recognize a co-worker for doing something special, etc.
• We value each person as an important part of our team and put in the time to train and support you so that we can all succeed together.