Customer Service Representative - State Farm Agent Team Member

Teresa Chapman - State Farm Agent; Carmel (IN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

SIMPLE IRA with company match

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Job summary

Teresa Chapman - State Farm Agent in Carmel, Indiana, is looking for a Customer Service Representative to join our team. This role involves providing exceptional customer service, answering inquiries, assisting with policy changes, and processing claims.

The ideal candidate will have strong communication skills, attention to detail, and a customer-first mindset. We offer competitive salary, performance-based bonuses, and opportunities for advancement.

Qualifications

• Preferred previous experience in customer service.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking ability

Job description

Benefits

• SIMPLE IRA with company match
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Teresa Chapman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.