Customer Service Representative - State Farm Agent Team Member

Chadburtch; Iowa City (IA); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Training & development

Job summary

A local insurance agency is seeking a Customer Service Representative - State Farm Agent Team Member to provide exceptional client experiences. The role involves answering inquiries, assisting with policy updates, and processing claims while maintaining accurate records. Ideal candidates will have strong communication skills, attention to detail, and a desire to help people. This position offers opportunities for growth, making it an excellent fit for driven, customer-focused individuals.

Qualifications

• Strong communication and interpersonal skills are essential.
• Attention to detail and ability to multitask are important.
• Previous customer service experience is preferred.
• Candidates must be able to obtain insurance licenses.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication skills

Interpersonal skills

Detail-oriented

Ability to multitask

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Chad Burtch - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Must be able to obtain insurance licenses