Customer Service Representative - State Farm Agent Team Member

Shannon Howell - State Farm Agent; Glen Allen (VA); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Paid time off

Growth potential

Job summary

Shannon Howell - State Farm Agent in Glen Allen, VA is looking for a Customer Service Representative to enhance customer relationships and promote insurance products. The ideal candidate will have strong communication skills and a customer-focused mindset.

This role involves assisting with customer inquiries, managing social media content, and having the potential for growth within the agency. Compensation ranges from $16.00 to $20.00 per hour, depending on experience.

Qualifications

• Strong verbal and written communication skills are essential.
• Ability to relate effectively to customers.
• Must be detail-oriented and proactive in problem-solving.

Responsibilities

• Establish and maintain customer relationships.
• Provide prompt and accurate customer service.
• Educate customers about insurance options.
• Assist with website and social media management.

Skills

Excellent communication skills

People-oriented

Self-motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Teamwork

Education

Property and Casualty license (must be able to obtain)

Life and Health license (must be able to obtain)

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Position Overview: State Farm Insurance Agent located in Glen Allen, VA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Shannon Howell - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.

Responsibilities:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Work with the agent to help manage the website and social media content.

Benefits:

• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements:

• Excellent communication skills – written, verbal, and listening
• People-oriented
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation: $16.00 - $20.00 per hour