Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Manakin-Sabot (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

An insurance agency in Virginia is seeking a Customer Service Representative to provide exceptional customer experiences and support the growth of the agency. In this role, you will handle customer inquiries, assist with policy changes, and process insurance claims while maintaining accurate records. The ideal candidate should have strong communication skills, be detail-oriented, and possess a preferred background in customer service. This position offers a competitive salary range of $45,000 to $60,000 annually.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Detail-oriented approach and capability to multitask effectively.
• Previous experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Customer service experience

Job description

About Our Agency

We’re a locally rooted, fast-moving insurance agency that believes in doing business the right way—with energy, integrity, and a genuine connection to our community. From helping our neighbors find the right coverage to sponsoring local events, we take pride in showing up and making a difference where it matters most.

Responsive recruiter, replies within 24 hours.

Benefits

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with John Patterson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $45,000.00 - $60,000.00 per year

Do you want a career and not just a job?

We are a very busy office and are looking for our next great team member. We are a growing agency with big dreams and lots of potential. Our well-trained team uses state of the art technology to achieve outstanding results. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development.

About Our Agency

• Our office is located in Glen Allen, VA.
• I have been a State Farm agent since 1985.
• I am a proud graduate of James Madison University, B.B.A.
• We currently have 11 team members at our agency.

We look forward to speaking with you!

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.