Customer Service Representative - State Farm Agent Team Member

Mitchell Burgess - State Farm Agent; Gainesville (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

License reimbursement

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Mitchell Burgess - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service to community members and policyholders. You will resolve inquiries, maintain records, and coordinate with agent team members to support growth.

The role emphasizes attention to detail, strong communication, and a friendly, team-oriented approach. Flexible schedule and ongoing training are part of the opportunity.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Job description

Benefits

• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY

I opened my agency in 2022 and currently lead a team of five. Prior to entering the insurance industry, I worked in government contracting with a staffing agency. I’m originally from Maine and graduated from the University of Maine before moving to Florida in 2020. Outside of work, I’m a husband and proud dad of three daughters, and our family also includes a dog.

Giving back and staying connected locally are important to me. I’m involved with the Chamber of Commerce, mentor young people through a local program, and volunteer with Bread of the Mighty Food Bank around the holidays.

Our agency offers licensing reimbursement, maternity and paternity leave, quarterly team events, and a strong commitment to work-life balance. Paid time off increases with tenure, with the opportunity to earn up to four weeks. For team members interested in future agency ownership, we also provide training and development toward the Agent Aspirant path.

Our culture is high-energy, competitive, and focused on growth. We regularly hold office contests with incentives like cash bonuses, extra time off, and opportunities to leave early. I’m looking for someone who is motivated, goal-oriented, coachable, and eager to advance their career. Just as importantly, we want someone who genuinely enjoys helping people and being part of a team. If you’re ready to learn the industry, work toward ambitious goals, and have some fun along the way, we’d love to meet you.

ROLE DESCRIPTION

As a Customer Service Representative with Mitchell Burgess - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.