Customer Service Representative - State Farm Agent Team Member

Marcie Ellison - State Farm Agent; Knoxville (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Marcie Ellison - State Farm Agent is seeking a Customer Service Representative in Knoxville, TN to deliver exceptional customer experiences for an expanding insurance practice.

You will help resolve inquiries, coordinate with team members, and support community members while building lasting client relationships. A focus on service, accuracy, and proactive communication is essential for success in this role.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Multitasking

Job description

Benefits:

• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my State Farm agency on December 1, 2025, and I'm excited to continue growing my team. Before becoming an agent, I spent 15 years in the insurance industry, including six years as a State Farm Life Specialist before completing the Agent Aspirant Program. I'm a graduate of Middle Tennessee State University, married with a daughter, and enjoy hiking, camping, reading, college football, and spending time with family and friends.

Being involved in the community is important to me. I'm an active member of Rotary and enjoy participating in local festivals and community events. Building relationships and giving back are core values of both my agency and my family.

Our agency offers a bonus for licensed candidates and is committed to promoting a healthy work-life balance. As our team grows, I'm dedicated to creating an environment where people can build rewarding, long-term careers.

Our culture is positive, supportive, and growth-oriented. I'm looking for someone who is confident, outgoing, career-minded, and brings a positive attitude to work every day. If you're excited to grow alongside a new and expanding agency, I'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Marcie Ellison - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.