Customer Service Representative - State Farm Agent Team Member

Miles Finch - State Farm Agent; Overland Park (KS); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Hiring bonus

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Miles Finch - State Farm Agent is seeking a Customer Service Representative in Overland Park, Kansas. You will handle customer inquiries, build relationships, and maintain accurate records to support a growing insurance team. This role emphasizes community involvement, exceptional service, and collaborative problem solving.

We value teamwork, honesty, and a proactive attitude. Training & development, paid time off, and a competitive salary offer opportunities for advancement within a supportive

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits

• Hiring bonus
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

About Our Agency

I opened my agency in 2020 and currently lead a team of five. My State Farm career actually began while I was still in college, when I took a part-time internship with a local agent during my senior year. That opportunity turned into a sales position and eventually led me to agency ownership. I also played college basketball, so competition, teamwork, and striving to improve have always been a big part of who I am.

Our agency is very connected to the local community. We work closely with area schools and participate in and sponsor a variety of community events throughout the year, including local art fairs. We enjoy getting out of the office, meeting people, and being part of the community we serve.

For our team, we offer paid time off, licensing reimbursement, a hiring bonus, and a strong commitment to work-life balance. Team members also have the opportunity to qualify for a fully paid team trip - one of the ways we recognize and reward great performance.

Our culture is best described as work hard, play hard. We’re competitive, people-oriented, and enjoy being part of a winning team. I’m looking for someone who is outgoing, honest, trustworthy, and genuinely enjoys helping people. The right person can take direction and run with it, enjoys recognition for a job well done, and wants to be actively involved in the community. If you’re competitive, driven, and want to work alongside people who enjoy succeeding together, we’d love to meet you.

Role Description

As a Customer Service Representative with Miles Finch - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.