Customer Service Representative - State Farm Agent Team Member

Dennis Hurst - State Farm Agent; Norfolk (VA); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Licensing paid by agency

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Zusammenfassung

Dennis Hurst - State Farm Agent is seeking a Customer Service Representative in Norfolk, VA. You will build and maintain relationships with customers, respond to inquiries, and support our local insurance services with a service-first mindset.

The role emphasizes a friendly, proactive approach, attention to detail, and teamwork. This position offers licensing support, development opportunities, and a path to leadership within the agency.

Qualifikationen

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Aufgaben

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Kenntnisse

Customer service

Communication skills

Interpersonal skills

Detail-oriented

Multitask

Customer service experience

Jobbeschreibung

Benefits:

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2019 and currently lead a team of seven. Before becoming a State Farm agent, I worked in the banking industry, where I developed a strong background in financial services and helping customers navigate important decisions. Outside of the office, I’m married with two children, and family is a big part of both my life and the culture we’ve built within the agency.

We’re proud to be actively involved in our local community, with a particular focus on supporting high school athletics. Our agency stays connected through local baseball, football, and wrestling programs and enjoys supporting the students and families in our area.

Our agency offers paid time off, a 401(k) retirement plan, short-term disability, life insurance, and training and licensing assistance. We also provide performance-based incentives and a clear path for advancement and leadership growth for team members who want to take on greater responsibility and continue building their careers.

Our office is family-oriented, energetic, competitive, and focused on growth. I’m looking for a self-starter and go-getter who communicates well, leads with integrity, and brings a positive, customer-first mindset to the team. The ideal person is coachable, goal-oriented, and motivated by both personal and team success. If you’re looking for an environment where you can be challenged, rewarded for your performance, and grow into greater opportunities, we’d love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Dennis Hurst - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.