Customer Service Representative - State Farm Agent Team Member

Ryan Randall - State Farm Agent; Clinton (IA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Licensing paid

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Ryan Randall - State Farm Agent is seeking a energetic Customer Service Representative to join a community-focused agency in Clinton, IA. You will handle customer inquiries, build relationships, and support daily operations to help drive the growth of our insurance business.

We value dedication to service, clear communication, and attentiveness to detail. This role offers training, development opportunities, and a flexible but goal-driven environment with potential advancement as the agency

Qualifications

• Demonstrated commitment to customer service.
• Excellent verbal and written communication abilities.
• Ability to build rapport and manage multiple conversations.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Dedicated to customer service

Strong communication

Interpersonal skills

Detail-oriented

Job description

Benefits:

• Licensing paid by agency


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

About our agency

I opened my agency in February 2026 and currently lead a growing team of two. Before becoming an agent, I spent three years as a State Farm team member, building experience in both account management and sales. Outside of work, I'm married with five children, four of whom are adopted, ranging in age from 4 to 22.

Giving back is important to our family and our agency. We proudly support MiGear, a local nonprofit that provides essential items and support to children entering foster care.

Our agency offers a health stipend, paid time off, paid holidays, licensing costs paid up front, professional development opportunities, and a strong commitment to work-life balance. As a newer agency, there's also plenty of opportunity to grow alongside the business and take on additional responsibility.

Our culture is built around education, growth, and having fun while working toward big goals. We're competitive, we want to win, and I'm passionate about helping my team continually develop. I'm looking for someone who is driven, eager to learn, and excited to grow with us.

Role description:

As a Customer Service Representative with Ryan Randall - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

Responsibilities:

• Establish customer relationships and follow up with customers, as needed.


• Answer customer inquiries and requests.


• Maintain accurate records of customer interactions.

Qualifications:

• Dedicated to customer service.


• Strong communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.