Customer Service Representative - State Farm Agent Team Member

Madison Peterson - State Farm Agent; Creston (IA); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Madison Peterson - State Farm Agent in Creston, IA is seeking a Customer Service Representative to support local customers with insurance inquiries, policy updates, and quote requests. You will build trust through attentive service and timely follow-up.

This role emphasizes teamwork, a strong work ethic, and balancing multiple tasks. Benefits include paid time off, 401(k) matching, and opportunities for advancement within a close-knit agency.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service mindset

Communication skills

Detail-oriented

Multitasking

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2024 and currently lead a close-knit team of three. Before becoming a State Farm agent, I worked in college athletics compliance before deciding to return to my hometown and build a business in the community that helped shape me.

Community involvement is incredibly important to me. I currently serve as President of Rotary, am involved with our local Chamber of Commerce, and participate in a variety of events and initiatives throughout our hometown.

Our agency offers a 401(k), paid time off, paid holidays, licensing reimbursement, and a strong commitment to work-life balance. We believe in supporting our team both professionally and personally.

Our culture is highly team-oriented, and loyalty is a big part of what makes our office successful. We have each other's backs, understand our shared goals, and work together to reach them. I'm looking for someone who is coachable, a great team player, and ready to contribute to a common goal. If you want to be part of a close-knit team where everyone works together and supports one another, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Madison Peterson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.