Customer Service Representative - State Farm Agent Team Member

Miriam Rodriguez - State Farm Agent; Fort Worth (TX); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Job summary

Miriam Rodriguez State Farm Agency is seeking a customer service professional to assist clients with policy questions and resolve issues promptly. You will work closely with agents to deliver seamless service, maintain client records, and provide information on insurance products.

Ideal candidates possess strong communication and listening skills, empathy, and the ability to multitask in a fast-paced office. A positive, helpful attitude is essential in our supportive environment.

Qualifications

• Excellent communication and active listening are essential.
• Empathy, patience, and a desire to help others are highly valued.
• Strong problem-solving abilities and the capacity to multitask efficiently.
• Ability to manage priorities and stay organized in a fast-paced environment.
• Basic computer proficiency, including CRM systems and MS Office.

Responsibilities

• Assist clients with policy questions.
• Resolve issues promptly and professionally.
• Collaborate with agents and team members to deliver seamless service.
• Maintain accurate client records and documentation.
• Provide helpful information about insurance products and services.

Skills

Communication

Empathy

Problem-solving

Multitasking

CRM proficiency

MS Office

Tools

CRM systems

MS Office

Job description

Benefits:

• Bonus based on performance
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development

Join Our Team as a Customer Service Champion at Miriam Rodriguez State Farm Agency

Are you passionate about helping people and solving problems? Do you enjoy making a positive difference in someone’s day? If so, we want YOU to be the friendly voice and trusted support for our valued clients!

What You’ll Do:

• Assist clients with policy questions
• Resolve issues promptly and professionally
• Collaborate with agents and team members to deliver seamless service
• Maintain accurate client records and documentation
• Provide helpful information about insurance products and services

What We’re Looking For:

• Excellent communication and active listening skills
• Empathy, patience, and desire to help others
• Strong problem-solving abilities
• Ability to multitask and manage priorities effectively
• Basic computer proficiency (CRM systems, MS Office)
• Able to obtain Property and Casualty License and Life/Health License

Why Join Us?

• Supportive and fun work environment
• Hourly pay plus commission/bonus
• Growth opportunity for advancement within our office
• Paid time off (vacation and personal/sick days)
• Become part of a company that values YOU as much as our clients

Step into a rewarding role with Miriam Rodriguez State Farm Agency — where great service meets great people!