Customer Service Champion — Flexible Schedule & Growth

Miriam Rodriguez - State Farm Agent; Fort Worth (TX); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Job summary

Miriam Rodriguez State Farm Agency is seeking a customer service professional to assist clients with policy questions and resolve issues promptly. You will work closely with agents to deliver seamless service, maintain client records, and provide information on insurance products.

Ideal candidates possess strong communication and listening skills, empathy, and the ability to multitask in a fast-paced office. A positive, helpful attitude is essential in our supportive environment.

Qualifications

• Excellent communication and active listening are essential.
• Empathy, patience, and a desire to help others are highly valued.
• Strong problem-solving abilities and the capacity to multitask efficiently.
• Ability to manage priorities and stay organized in a fast-paced environment.
• Basic computer proficiency, including CRM systems and MS Office.

Responsibilities

• Assist clients with policy questions.
• Resolve issues promptly and professionally.
• Collaborate with agents and team members to deliver seamless service.
• Maintain accurate client records and documentation.
• Provide helpful information about insurance products and services.

Skills

Communication

Empathy

Problem-solving

Multitasking

CRM proficiency

MS Office

Tools

CRM systems

MS Office

Job description

Miriam Rodriguez State Farm Agency is seeking a customer service professional to assist clients with policy questions and resolve issues promptly. You will work closely with agents to deliver seamless service, maintain client records, and provide information on insurance products.

Ideal candidates possess strong communication and listening skills, empathy, and the ability to multitask in a fast-paced office. A positive, helpful attitude is essential in our supportive environment.