Customer Service Representative - State Farm Agent Team Member

Ann Clark - State Farm Agent; Fort Myers (FL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Growth opportunities

Paid time off

Team environment

Job summary

Ann Clark Insurance in Fort Myers is seeking a Customer Service Representative to join our State Farm agent team. You will build relationships, respond to inquiries, and help customers manage their auto, home, life, and health insurance needs.

This role emphasizes attentive service, clear communication, and proactive problem-solving to support agency growth and positive community impact. We offer opportunities for advancement and a collaborative work environment.

Qualifications

• Demonstrated dedication to customer service.
• Ability to relate to customers, answer questions, and anticipate needs.
• Excellent communication to assist customers and coordinate with team.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about insurance, coverages, policy changes, transfers, billing.
• Educate customers about insurance options using a needs-based review process.
• Use exemplary communication to meet customer needs and promote business growth.

Skills

Customer service mindset

Communication skills

Customer needs assessment

Problem-solving

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

• Opportunity for advancement

ROLE DESCRIPTION:

As a team member with Ann Clark Insurance, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS:

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
• Our office is located in Fort Myers.
• I have been a State Farm agent since 1987.

We look forward to speaking with you!

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.