Customer Service Representative - State Farm Agent Team Member

Talentify; Fishers (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Team lunches

Christmas party

Costco runs

Unlimited PTO

Fun environment

Scorecard bonus

Sales incentives

Travel incentives

Training & development

401K matching

Performance bonus

Company parties

Competitive salary

Free snacks

Job summary

Holly Krauter – State Farm Agency in Fishers, IN, is seeking a detail-oriented insurance customer service representative who engages with clients to understand needs and tailor solutions. You’ll develop a pipeline of opportunities, schedule follow-ups, and contribute to a collaborative, performance-driven team that values integrity and proactive communication.

Our team offers a fun environment, generous benefits, and training to help you grow your career while delivering dependable guidance to

Qualifications

• Dedicated to customer service and discovering customers' needs—a natural relationship builder.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Comfortable initiating contact with prospective customers.
• Desire to be one of the best.

Responsibilities

• Engage with prospective customers and understand their insurance needs.
• Develop and maintain a pipeline of potential new business opportunities.
• Schedule and conduct follow-up interactions to support acquisition goals.
• Have fun!

Skills

Customer service

Communication skills

Detail oriented

Multitasking

Prospective outreach

Goal oriented

Job description

Benefits:

• Team Member Lunches
• Christmas Party
• Weekly COSTCO runs
• Generous PTO(Unlimited for rockstars)
• Fun Environment
• Scorecard Bonus
• Sales Incentives
• Travel Incentives
• Training & development
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks

RESPONSIBILITIES:

• Key Responsibilities-The role requires a detail-oriented individual to engage with clients, understand their insurance needs, and provide tailored solutions.
  • Engage (have conversation & ask questions) with prospective customers.
  • Develop and maintain a pipeline of potential new business opportunities.
  • Schedule and conduct follow-up interactions to support acquisition goals.
  • Have fun!

QUALIFICATIONS:

• Dedicated to customer service and discovering customers' needs-a natural relationship builder
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Comfortable initiating contact and interacting with prospective customers.
• Desire to be one of the best.

ABOUT US:

At Holly Krauter – State Farm Agency, we’ve been serving our community for 34 years—and that kind of longevity doesn’t happen by accident. We’re known for doing things the right way: with integrity, real support, and consistent follow-through.

You’ll feel that difference not only in our reputation—like our 4.9-star Google rating—but in what matters most for our team and our future employees: high customer retention. People stay with us because we deliver help that’s actually dependable, whether that means answering questions, guiding coverage decisions, or helping someone through a claim.

If you’ve ever been stuck at an agency where you’re treated like just a number, overwhelmed without support, or pressured without clarity, you’ll like how we work here. We focus on proactive communication, precision, and doing meaningful work—not just hitting short-term targets.

And yes—this matters too. We work hard, hold goals with seriousness, and still make room for laughter and teamwork. If you’re looking for a place where you can grow your career, help people, and be part of a team that shows up every day to do good, we’d love to meet you.