Customer Service Representative - State Farm Agent Team Member

Holly Krauter - State Farm Agent; Fishers (IN); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Team Lunches

Christmas Party

Weekly COSTCO runs

Generous PTO

Fun Environment

Scorecard Bonus

Sales Incentives

Travel Incentives

Training

Development

401(k) matching

Performance bonus

Company parties

Competitive salary

Free food & snacks

Job summary

Holly Krauter – State Farm Agency is seeking a detail-oriented professional to engage with clients, assess insurance needs, and deliver tailored solutions. You will talk with prospective customers, build a robust pipeline, and schedule follow-ups to support growth goals, all while contributing to a positive team environment.

The role emphasizes customer service, clear communication, and proactive engagement to help clients choose appropriate coverage.

Qualifications

• Dedicated to customer service and discovering customers' needs—a natural relationship builder.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Comfortable initiating contact and interacting with prospective customers.
• Desire to be one of the best.

Responsibilities

• Engage with prospective customers and understand their insurance needs.
• Develop and maintain a pipeline of potential new business opportunities.
• Schedule and conduct follow-up interactions to support acquisition goals.
• Have fun!

Skills

Customer service

Communication skills

Detail oriented

Multitasking

Prospecting

Relationship building

Job description

Benefits

• Team Member Lunches
• Christmas Party
• Weekly COSTCO runs
• Generous PTO(Unlimited for rockstars)
• Fun Environment
• Scorecard Bonus
• Sales Incentives
• Travel Incentives
• Training & development
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks

RESPONSIBILITIES

• Key Responsibilities-The role requires a detail-oriented individual to engage with clients, understand their insurance needs, and provide tailored solutions.
  • Engage (have conversation & ask questions) with prospective customers.
  • Develop and maintain a pipeline of potential new business opportunities.
  • Schedule and conduct follow-up interactions to support acquisition goals.
  • Have fun!

QUALIFICATIONS

• Dedicated to customer service and discovering customers' needs-a natural relationship builder
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Comfortable initiating contact and interacting with prospective customers.
• Desire to be one of the best.

ABOUT US

At Holly Krauter – State Farm Agency, we’ve been serving our community for 34 years—and that kind of longevity doesn’t happen by accident. We’re known for doing things the right way: with integrity, real support, and consistent follow-through.

You’ll feel that difference not only in our reputation—like our 4.9-star Google rating—but in what matters most for our team and our future employees: high customer retention. People stay with us because we deliver help that’s actually dependable, whether that means answering questions, guiding coverage decisions, or helping someone through a claim.

If you’ve ever been stuck at an agency where you’re treated like just a number, overwhelmed without support, or pressured without clarity, you’ll like how we work here. We focus on proactive communication, precision, and doing meaningful work—not just hitting short-term targets.

And yes—this matters too. We work hard, hold goals with seriousness, and still make room for laughter and teamwork. If you’re looking for a place where you can grow your career, help people, and be part of a team that shows up every day to do good, we’d love to meet you.