Customer Service Representative - State Farm Agent Team Member

Kandiss-Ecton---State-Farm-Agent; Ferndale (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Group Life Insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Kandiss Ecton - State Farm Agent is seeking a Customer Service Representative to join our local agency. You will deliver exceptional service, handle policy information, and assist with changes while supporting community-focused growth.

The role emphasizes detail orientation, strong communication, and teamwork. We offer opportunities for advancement, a supportive team across two locations, and community involvement.

Qualifications

• Strong communication and interpersonal skills required.
• Detail-oriented with ability to multitask in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitask

Education

High school diploma or equivalent

Job description

Benefits

• Group Life Insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

About our Agency

Now in her eighth year as a successful State Farm agent, Kandiss brings a unique background to her role in risk management, with a bachelor’s degree in Clinical Laboratory Science and a decade of experience in the ER of a Level 1 Trauma Center. While she once witnessed the limitations of her team’s ability to help patients, Kandiss now dedicates herself to helping customers proactively protect against the unexpected.

Our team of nine spans two locations, providing high-quality service and meaningful support. We are also deeply involved in our community—proud sponsors of the Detroit Youth Choir’s annual shows and active contributors to local initiatives. Kandiss serves on the Board of Trustees for Gift of Life Michigan and is a Founding Board Member of the Michigan Black Business Alliance.

If you’re looking to join a purpose-driven agency that values community impact and team collaboration, we’d love to have you with us!

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Kandiss Ecton - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

ROLE DESCRIPTION

As a Customer Service Representative with Kandiss Ecton - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.