Customer Service Representative - State Farm Agent Team Member

Adam Kase - State Farm Agent; Phoenix (AZ); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

License Reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Adam Kase - State Farm Agent in Phoenix, Arizona is seeking a Customer Service Representative to enhance customer experiences and support agency growth. The role involves handling customer inquiries, assisting with policy updates, and processing claims.

Ideal candidates should possess strong communication skills and prior customer service experience. The position offers a flexible schedule, health benefits, and opportunities for advancement within a supportive team environment.

Qualifications

• Strong communication and interpersonal skills are essential.
• Detail-oriented with multitasking abilities.
• Previous experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits

• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in 2018 and is a close-knit team of four built on experience, support, and strong relationships. Before becoming a State Farm agent, I spent five years in State Farm corporate and also worked as a team member, giving me a well-rounded understanding of the business.

I’m passionate about creating a fun and meaningful workplace where people enjoy what they do and feel supported in their growth.

For our team, we offer a flexible work schedule, health benefits, reimbursement for licensing costs, and a welcoming office environment with free coffee and snacks.

Our office culture is tight-knit and genuinely caring, we support each other and work as a team. We’re looking for someone who brings integrity, a positive attitude, strong work ethic, and coachability – someone who wants to grow and be part of a supportive, collaborative environment.

Role Description

As a Customer Service Representative – State Farm Agent Team Member with Adam Kase – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.