Customer Service Representative - State Farm Agent Team Member

Kelsey Deluca - State Farm Agent; Dallas (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Kelsey DeLuca - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support to clients. You will respond to inquiries, build relationships, and coordinate with the team to ensure client needs are met with accuracy and care.

Join a friendly, growth‑driven agency that values work‑life balance, ongoing development, and community involvement. A positive attitude and reliable attendance help you succeed in this role.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

customer service

communication

interpersonal skills

detail oriented

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2025 and currently lead a team of four. Before returning to agency ownership, I served as a State Farm agent in Alaska, worked as a Sales Leader, and later held a corporate role. I ultimately realized my passion was working directly with customers and developing a great team. Outside of work, I'm a foodie who loves traveling, spending time with family, and exploring new places with my two dogs and cat.

We enjoy staying involved in the community through local events and activities. Building relationships with our neighbors is an important part of who we are and how we serve our customers.

Our agency offers PTO, paid holidays, a 401(k) after 12 months, licensing reimbursement, full health benefits, and a strong commitment to work-life balance. We also believe in investing in our team's future through ongoing development and growth opportunities.

Our culture is all about working hard, having fun, and putting customers first. We love friendly competition, celebrate successes, and create opportunities for our team to grow. I'm looking for someone with a positive attitude, strong attendance, and a growth mindset who is motivated to build a successful long-term career.

ROLE DESCRIPTION:

As a Customer Service Representative with Kelsey DeLuca - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.