Customer Service Representative - State Farm Agent Team Member

Erik Lachance - State Farm Agent; Slingerlands (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Erik Lachance - State Farm Agent in Slingerlands, New York is seeking a Customer Service Representative to provide exceptional client experiences. The ideal candidate will resolve customer inquiries and work collaboratively with team members.

In this role, you'll answer inquiries, assist with policy changes, and process claims while maintaining accurate records. Join a family-like atmosphere that encourages personal growth and community impact.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication and interpersonal skills

Detail-oriented and able to multitask

Previous customer service experience preferred

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency is celebrating 10 years of success, and we’re proud to have built a strong, experienced team of 10 licensed insurance professionals who are passionate about protecting what matters most to our customers. We foster a supportive and collaborative work environment where team members can grow professionally while making a real impact in the community.

Beyond our day-to-day work, we believe in giving back, supporting causes like Out of the Pits, the American Cancer Society, the American Diabetes Association, the Mohawk Hudson Humane Society, Waldron's Walkers, and Stand Up and Play. We offer health, life, and disability benefits and a culture that values teamwork, excellence, and service.

If you’re looking for a workplace that feels like family, challenges you to be your best, and gives you the opportunity to make a difference, we’d love to meet you!

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Erik Lachance - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Qualifications

• Strong communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.