Customer Service Representative - State Farm Agent Team Member

Talentify; Ellicott City (MD); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Hiring Bonus

Simple IRA

Bonus based on performance

Health insurance

Flexible schedule

Paid time off

Training & development

Job summary

State Farm Agent Team in Maryland is seeking a Customer Service Representative to deliver exceptional customer experiences, answer inquiries, and support policyholders. You will coordinate with the agency team to ensure timely, accurate service.

The role offers growth opportunities, a friendly office culture, and a commitment to training and development for licensed team members.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Customer service experience

Job description

Benefits:

• Hiring Bonus
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2025 and has already built a strong, motivated team of four professionals focused on growth and success. Before opening the agency, I worked alongside another State Farm agent, which inspired me to create something of my own - a place where hard work, opportunity, and teamwork come together.

As a local college graduate, I’m proud to serve this community and provide customers with the protection and guidance they deserve. Our team operates with a “work hard, have fun” mentality - we’re laid-back but driven, and everyone here shares a commitment to showing up, staying focused, and achieving big goals. We even have a friendly office dog who brings a little extra joy and personality to the workday!

We offer great benefits including a Simple IRA, health coverage, and a hiring bonus for licensed team members.

We’re looking for highly motivated, punctual, and energetic individuals who want to be part of a team that values both success and camaraderie. If you’re ready to put in the work, grow your career, and have fun while doing it, this could be the perfect fit.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with John Majerowicz - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.