Customer Relations Representative - State Farm Agent Team Member

Talentify; Ellicott City (MD); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent Team is seeking a Customer Relations Representative to join a dedicated local team in Maryland. You will help customers with inquiries, resolve issues, and build lasting relationships while supporting agency growth and community service.

Ideal candidates bring strong communication, a customer-service mindset, and the ability to manage multiple tasks in a fast-paced environment. The role offers growth opportunities and a friendly, collaborative team culture.

Qualifications

• Clear communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to stay calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Job description

Benefits:

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2025 and has already built a strong, motivated team of four professionals focused on growth and success. Before opening the agency, I worked alongside another State Farm agent, which inspired me to create something of my own - a place where hard work, opportunity, and teamwork come together.

As a local college graduate, I'm proud to serve this community and provide customers with the protection and guidance they deserve. Our team operates with a work hard, have fun mentality - we're laid-back but driven, and everyone here shares a commitment to showing up, staying focused, and achieving big goals. We even have a friendly office dog who brings a little extra joy and personality to the workday!

We offer great benefits including a Simple IRA, health coverage, and a hiring bonus for licensed team members.

We're looking for highly motivated, punctual, and energetic individuals who want to be part of a team that values both success and camaraderie. If you're ready to put in the work, grow your career, and have fun while doing it, this could be the perfect fit.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with John Majerowicz - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.