Customer Service Representative - State Farm Agent Team Member

Christian Sepos Insurance Agency; Coraopolis (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Christian Sepos Insurance Agency in Coraopolis, PA is seeking a Customer Service Representative to deliver exceptional service for State Farm clients. You will greet customers, answer questions, and help them understand policies while collaborating with the agent team.

This role emphasizes accuracy, empathy, and the ability to multi-task in a fast-paced office. Training, growth opportunities, and a supportive workplace culture await a motivated candidate who loves helping people protect what

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Multitasking

Empathy

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my agency on November 1, 2024, and currently have one team member — but we’re growing and looking for passionate, motivated individuals who want to make a difference. I graduated from Robert Morris University with a degree in finance and chose to become a State Farm agent to help people protect what matters most while building long-term relationships within the community.

I’m a former college athlete and went through the Aspirant Program before becoming an agent myself, which gave me a strong foundation in leadership, goal-setting, and building a winning team. Our office is high energy and upbeat — we work hard to hit our goals, and once we do, we make sure to celebrate those wins together.

Community involvement is a big part of who we are. We proudly support the local humane society and youth sports programs, giving back to causes that truly matter close to home.

If you’re hardworking, empathetic, and love connecting with people, this is the kind of place where you can build a rewarding career, grow your skills, and be part of a team that knows how to work — and have a good time doing it.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Christian Sepos - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.