Customer Service Representative - State Farm Agent Team Member

Jared Swank; Olmsted Falls (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Jared Swank State Farm Agent is seeking a Customer Service Representative to deliver exceptional service. You’ll respond to inquiries, help with policy changes, and coordinate with the team to support community members.

Join a growing, team-oriented environment offering development opportunities, bonuses, and flexible scheduling within a local insurance office in Olmsted Falls, OH.

Qualifications

• Strong communication and interpersonal abilities.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Multitasking

Customer service experience

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2000 and is a growing, close-knit team currently made up of two team members with plans to expand. I’ve spent my entire career with State Farm, starting just 17 days after graduating, with experience in both claims and agency - bringing a well-rounded perspective to how we serve our customers.

I’m a graduate of The University of Akron, a member of a national fraternity, and a proud husband and parent of three. Outside of work, I enjoy golfing and spending time outdoors.

For our team, we offer PTO, paid holidays, a Simple IRA, professional development opportunities, commissions and bonuses (including annual bonuses), a birthday half-day, flexible scheduling, and fun office incentives like “spin to win.”

Our office culture is supportive, team-oriented, and relationship-driven. We’re looking for someone who is detail-oriented, driven, and has strong integrity - someone who enjoys working with people, can multitask, communicates well, and brings a competitive, team-first mindset to everything they do.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Jared Swank - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.