Customer Service Representative - State Farm Agent Team Member

Jeff Berthney - State Farm Agent; Monroeville (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Jeff Berthney - State Farm Agent is seeking a Customer Service Representative to join a small, growing team in a local State Farm office. The role focuses on delivering exceptional customer experiences, answering inquiries, and helping clients with their insurance needs.

The position emphasizes attention to detail, strong communication, and a proactive, sales-minded approach to support community members and foster long-term relationships.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail-oriented

Customer service experience

Job description

Benefits:

• Simple IRA
• Licensing paid by agency
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

About Our Agency:

I opened my agency in 2009 and currently lead a growing team of two. Before becoming an agent with State Farm, I worked as a team member for an agency, where I developed a passion for helping customers and building long-term relationships.

I graduated from Slippery Rock University with a degree in Sports Management and Business Administration. I'm also the proud father of two boys, and much of my time outside of work is spent supporting youth athletics and community activities. I stay actively involved in the community through the local high school football booster program and as a youth baseball coach. Supporting local families and helping young people succeed is something I care deeply about.

Our agency offers PTO, paid holidays, licensing paid up front, a Simple IRA, and flexibility that grows with tenure and performance. We believe in rewarding commitment and creating an environment where people can build long-term careers.

One of the things I'm most proud of is our team culture. My current team members have been with me for 11 and 9 years, which speaks to the supportive and positive environment we've built. We're a young, energetic office that genuinely cares about our customers.

I'm looking for someone who is outgoing, energetic, and brings enthusiasm to the team.

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Jeff Berthney - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.