Customer Service Representative - State Farm Agent Team Member

Paul Cleveland - State Farm Agent; Houston (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

PTO

Sick leave

Licensing reimbursement

Life insurance stipend

Job summary

Paul Cleveland - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences and support clients with their insurance needs. The role emphasizes teamwork and a relaxed, supportive office culture that values trust and independence.

As part of the team, you will handle inquiries, assist with policy changes, process claims, and maintain accurate records, with opportunities for internal growth for driven, sales-minded candidates.

Qualifications

• Clear communication and strong interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Customer service experience

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my agency in 2021, and today our team includes five members working together in a relaxed, supportive environment. Before becoming an agent, I spent time in the oil industry, which helped shape my work ethic and appreciation for strong teamwork and accountability.

I attended Texas A&M and am married with two daughters who keep life busy outside the office. Family is important to me, and that perspective carries into how I run the agency. I believe people do their best work when they feel trusted, supported, and given the space to succeed.

Our office culture is laid back, positive, and fun. I’m not a micromanager, and I trust my team to take ownership of their roles. If you’re someone who needs constant supervision, this likely isn’t the right fit—but if you’re self-motivated, dependable, and enjoy working in a supportive environment, you’ll do very well here.

For our team, we offer PTO, sick leave, a stipend toward life insurance, and licensing reimbursement. If you’re looking for a place where you can work independently, be part of a friendly team, and build a long-term career, this could be a great fit for you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Paul Cleveland - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.