Customer Service Representative - State Farm Agent Team Member

Sfblake; Edmond (OK); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Performance bonus

Flexible schedule

Health insurance

Paid time off

Training & development

Birthday off

Advancement opportunities

Job summary

State Farm Agent Blake Jordan is hiring a Customer Service Representative to support daily customer inquiries, policy updates, and claims processing. You will collaborate with the agency team to deliver exceptional service and maintain accurate records, while supporting community outreach and growth.

This role offers a friendly, team-oriented environment, performance-based compensation, benefits including health insurance and retirement, and opportunities for advancement with a flexible schedule.

Qualifications

• Excellent communication and interpersonal skills.
• Attention to detail and ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking ability

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2021 and is a team of five built on strong relationships, growth, and a genuine commitment to serving others. Before becoming a State Farm agent, I worked as a team member and gained experience in financial planning, which continues to shape how we support our customers.

I attended the University of Central Oklahoma and am married with three children. Family is a big part of who I am, and that carries into how I lead and support my team. We look for ways to stay involved and give back to the community whenever we can.

For our team, we offer a strong compensation package with competitive pay and commission opportunities, along with health benefits, a Simple IRA, PTO plus your birthday off, and opportunities to earn additional time off. We also provide professional development, an Aspirant program, team-building events, and a flexible, goal-driven schedule - including early Fridays when goals are met.

Our office culture is close-knit, positive, and authentic. We’re looking for someone who is outgoing, coachable, and accountable - someone with a strong work ethic who leads with humility and heart. If you’re someone who shows up as your true self and wants to grow in a supportive, team-focused environment, this could be a great fit.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Blake Jordan - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.