Customer Service Representative - State Farm Agent Team Member

Talentify; Cleveland Heights (OH); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Franklin Myles - State Farm Agent is seeking a Customer Service Representative - State Farm Agent Team Member to deliver exceptional service, resolve inquiries, coordinate with team, and help community members with policy information.

You will process claims, update records, and support agency growth while maintaining a customer-focused and empathetic approach, with internal advancement opportunities.

Qualifications

• Clear communication and interpersonal skills.
• Detail-oriented and able to multitask in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Detail-oriented

Multitasking

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2003 and currently lead a team of seven. Before becoming an agent with State Farm, I spent 15 years as a District Supervisor for a fast food chain. I was looking for a career change that would allow me to own a business and make a greater impact - not only on customers, but on the lives and growth of my team.

I stay active in the community by sponsoring local 5K runs, supporting school events, and participating in community functions with booths and outreach. Being visible and involved locally is an important part of how we connect with the people we serve.

Our agency offers PTO, holiday pay, a Simple IRA, licensing reimbursement, and a strong focus on work-life balance. We believe in supporting our team so they can perform at a high level while still maintaining balance.

Our office culture is built around a small, tight-knit group that genuinely enjoys working together and is always striving to improve. I’m looking for someone who brings drive, professionalism, and integrity to the table - someone who is reliable, has a strong work ethic, and works well within a team. If you’re motivated to grow, want to contribute to a positive team environment, and are ready to help take the office to the next level, this could be a great fit for you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Franklin Myles - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.