Customer Service Representative - State Farm Agent Team Member

Insurancedurhamwake; Durham (NC); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Free food & snacks

Opportunity for advancement

Training & development

Flexible schedule

Job summary

A local insurance agency in Durham, NC is seeking a Customer Service Representative to enhance customer experiences and support agency growth. Responsibilities include addressing inquiries, assisting with policy changes, and processing claims. Ideal candidates will have strong communication skills and previous customer service experience. This part-time role offers a competitive hourly wage and opportunities for advancement.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking ability

Bilingual - Spanish

Job description

Customer Service Representative - State Farm Agent Team Member

Replies within 24 hours

Benefits

• Free food & snacks
• Opportunity for advancement
• Training & development
• Flexible schedule

ROLE DESCRIPTION

As a Customer Service Specialist with Zonya Autmon State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

  QUALIFICATIONS

  • Communication and interpersonal skills.
  • Detail‑oriented and able to multitask.
  • Previous customer service experience preferred.
  • Bilingual - Spanish

  Compensation $15.00 - $20.00 per hour

  Part Time in Durham, NC

  State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

  Join a community of good neighbors

  Make a difference in your community every day.

  Gain confidence and grow your dream career.

  Earn benefits and rewards that are second to none