Customer Service Representative - State Farm Agent Team Member

Insurance Agent Vincent Boone; Durham (NC); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Hourly Plus Commission

401(k)

Bonus based on performance

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Durham, NC seeks a Customer Service Representative to enhance customer interactions and support agency growth. Candidates should possess strong communication skills, attention to detail, and previous customer service experience. Enjoy a collaborative team environment with opportunities for advancement and a competitive salary ranging from $39,000 to $45,000 annually.

Qualifications

• Strong communication and interpersonal skills are a must.
• Detail-oriented individuals who can multitask will excel.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Durham, NC

Compensation: $39,000.00 – $45,000.00 per year

Benefits

• Hourly Plus Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

With 25 years in business, our award-winning agency is built on a legacy of excellence and community commitment. We currently have a team of six and are growing toward a goal of 9 to 10 dedicated professionals. We offer a 401k with matching, and provide assistance with other benefits to support our team's well-being. Our office is proud to give back by teaching first-time home buying seminars in partnership with organizations like DHIC and Habitat for Humanity.

Our culture is driven by high performance—we enjoy winning, and we consistently compete among the top regional agencies. If you're motivated by excellence and want to be part of a team that plays to win, we’d love to hear from you.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Vincent Boone - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.