Customer Service Representative - State Farm Agent Team Member

Zach Bay - State Farm; Redding (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Paid time off

Training & development

Job summary

Zach Bay - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service, resolve inquiries, and support policyholders in a busy insurance office in California. You will coordinate with team members, process policy changes, handle claims, and maintain accurate records while focusing on community needs and growth opportunities.

The role emphasizes clear communication, strong attention to detail, and a customer-first mindset, with hourly pay and opportunities for

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Detail-oriented

Multitasking

Customer service

Job description

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Zach Bay - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Replies within 24 hours

Benefits

• 401(k) matching
• Competitive salary
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Zach Bay - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $24.00 - $28.00 per hour