Customer Relations Representative - State Farm Agent Team Member

Zonya Autmon - State Farm Agent; Durham (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Flexible schedule

Paid time off

Job summary

Zonya Autmon - State Farm Agent in Durham, North Carolina is seeking a Customer Relations Representative. In this role, you will create exceptional customer experiences and enhance your career through customer service and teamwork.

The ideal candidate should possess strong communication and problem-solving skills, be detail-oriented, and have a passion for helping others. A Property and Casualty license is required, and bilingual candidates are preferred.

Qualifications

• Excellent interpersonal skills.
• Ability to handle high-stress situations calmly.
• Detail-oriented and organized.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Bilingual (Spanish preferred)

Job description

Benefits

• Competitive salary
• Training & development
• Flexible schedule
• Paid time off

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Zonya Autmon - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to multi-task
• Bilingual - Spanish preferred
• Property and Casualty license (must be able to obtain)
• Position may require irregular working hours