Customer Service Representative - State Farm Agent Team Member

Zonya Autmon - State Farm Agent; Durham (NC); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Free food & snacks

Opportunity for advancement

Training & development

Flexible schedule

Bonus based on performance

Paid time off

Job summary

Zonya Autmon - State Farm Agent in Durham, NC is seeking a Customer Service Specialist who will create exceptional customer experiences. In this role, you will manage inquiries, assist with policy adjustments, and process claims while ensuring accuracy in customer records.

The ideal candidate will possess strong communication skills, attention to detail, and a passion for helping others. Opportunities for advancement and flexible scheduling are offered.

Qualifications

• Customer service experience preferred.
• Ability to maintain attention to detail while multitasking.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Bilingual - Spanish

Job description

Benefits

• Free food & snacks
• Opportunity for advancement
• Training & development
• Flexible schedule
• Bonus based on performance
• Paid time off

Role Description

As a Customer Service Specialist with Zonya Autmon State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual - Spanish