Customer Service Representative - State Farm Agent Team Member

Meghan MacDonald; Cuyahoga Falls (OH); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

Meghan MacDonald State Farm Agency in Ohio seeks a Customer Service Representative who delivers exceptional service while achieving monthly in-book sales goals. You’ll be the primary contact for clients, handling questions, policy changes, and claims support with empathy and trust.

The role requires full licensing in Property & Casualty and Life & Health, plus the ability to guide customers toward valuable coverage solutions. A service-first mindset drives relationships and growth.

Qualifications

• Licenses required: Property & Casualty and Life & Health.
• Experience in customer service or insurance is a plus.
• Ability to meet monthly in-book sales goals while delivering service excellence.

Responsibilities

• Answer inquiries with clear policy details and coverage information.
• Assist with policy changes, renewals, and endorsements.
• Support customers through the claims process and follow up as needed.
• Conduct proactive account reviews to keep policies current and effective.
• Identify coverage gaps and pivot conversations to in-book sales.

Skills

Customer service

Relationship-building

Active listening

Sales focus

Communication

Multitasking

Education

Property & Casualty license

Life & Health license

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

• Bonus based on performance
• Opportunity for advancement
• Paid time off

Customer Service Representative – Service‑Focused with In‑Book Sales Goals

Deliver Exceptional Service. Strengthen Relationships. Meet Monthly Sales Goals.

The Meghan MacDonald State Farm Agency is seeking a Customer Service Representative who excels at delivering outstanding service while also being accountable for monthly in‑book sales goals. This role is ideal for someone who leads with empathy, builds trust with existing customers, and can confidently pivot service conversations into meaningful coverage recommendations.

You will serve as a primary point of contact for our current clients—handling questions, policy changes, and claims support—while proactively identifying coverage gaps and recommending additional products that add real value for the customer.

Full licensing is required. Candidates must hold Property & Casualty and Life & Health licenses. If not fully licensed, candidates must obtain their Property & Casualty license prior to Day 1 start in the agency. We provide guidance and support to help you complete the licensing process.

What You’ll Do

• Answer customer inquiries and provide clear, accurate policy and coverage information
• Assist customers with policy changes, updates, renewals, and endorsements
• Support customers through the claims process and follow up as needed
• Conduct proactive account reviews to ensure policies remain current and effective
• Identify coverage gaps and pivot service conversations into in‑book sales opportunities
• Recommend additional products using a needs‑based, customer‑first approach
• Meet established monthly in‑book sales goals while maintaining service excellence
• Maintain accurate documentation of all customer interactions
• Collaborate with agency team members to deliver a seamless customer experience

What We’re Looking For

• Strong customer service mindset with excellent relationship‑building skills
• Ability to listen first, guide confidently, and ask for the business when appropriate
• Comfort being accountable to monthly sales and retention goals
• Excellent communication, organization, and follow‑through
• Detail‑oriented with the ability to multitask effectively
• Prior customer service, account management, or insurance experience preferred
• Full licensing required: Property & Casualty and Life & Health
• • Property & Casualty must be obtained prior to Day 1 start (support provided)

Why Join the MacDonald Agency

• Competitive base salary plus commission and performance incentives
• Licensing guidance and support to help you start strong
• Ongoing training and professional development
• Clear expectations with measurable monthly goals
• Supportive, service‑driven team culture with growth opportunities
• Long‑term career advancement within a stable, growing agency

Ready to Grow Through Service and In‑Book Sales?

If you take pride in delivering exceptional service and are motivated to grow through meaningful, needs‑based sales conversations, we’d love to hear from you.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. We are an equal opportunity employer and value diverse perspectives.

Compensation: $45,000.00 - $65,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in Cuyahoga Falls, OH and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Which type of sales role best describes your selling style? *

Will you work in a position with a base salary + commission compensation structure? *

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Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none