Customer Service Representative - State Farm Agent Team Member

Ayanna Ford-Bogan - State Farm Agent; Covington (GA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Ayanna Ford-Bogan - State Farm Agent in Covington, Georgia is seeking a Customer Service Representative to enhance customer experiences in our growing insurance agency. Candidates should possess strong communication skills and a detail-oriented approach. The role involves assisting with policy inquiries, processing claims, and ensuring efficient customer service.

Our agency values team collaboration and community involvement, providing team members with various benefits including health, dental, and vision insurance. We look forward to finding a dedicated individual ready to thrive in our supportive environment.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Detail-oriented individuals who can multitask are preferred.
• Previous experience in customer service is a plus.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Customer service experience

Job description

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

About Our Agency

Our agency opened in 2021 and has grown into a team of eight who work together in a supportive and collaborative environment. Before becoming an agent, I worked as an operations manager for a healthcare group and as a sales consultant with Aflac, experiences that helped shape my leadership style and focus on strong customer relationships.

Community involvement is a major focus for our agency. We’ve hosted community health fairs, coat and turkey giveaways, and actively participate in local outreach efforts. Our business was honored with the Minority Business Award in 2025 and recognized by the Georgia Business Journal as a regional winner for insurance.

For our team, we offer group life insurance, health, dental, and vision benefits, and a 401(k) retirement plan.

Our culture is very family-oriented, with many team members balancing work and family life. We enjoy group activities and work hard to maintain a cohesive, supportive environment. We’re looking for someone who is detail-oriented, ethical, and collaborative—someone who values being part of a team and focuses on what’s best for the whole group.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Ayanna Ford-Bogan - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.