Customer Service Representative - State Farm Agent Team Member

Tyler Johns - State Farm Agent; Conroe (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Performance bonus

Competitive salary

Advancement opportunities

Paid time off

Training & development

Job summary

Tyler Johns State Farm Agency is seeking a Customer Service Representative to deliver exceptional service to policyholders in Conroe, TX. You will answer inquiries, explain policy options, and assist with changes while maintaining accurate records.

Ideal candidates are bilingual in English and Spanish, customer-focused, detail-oriented, and able to multitask in a fast-paced environment. Training and advancement opportunities are available.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Strong work ethic & team player
• Proficient in both English & Spanish (preferred)

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• have customer needs based conversations
• offer financial services to existing customers based on need

Skills

Communication & interpersonal skills

Detail-oriented & multitasking

Strong work ethic & team player

Bilingual English/Spanish

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative with Tyler Johns State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• have customer needs based conversations
• offer financial services to existing customers based on need

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• strong work ethic & team player
• proficient in both English & Spanish (preferred)