Customer Service Representative - State Farm Agent Team Member

Kyle Rourke - State Farm Agent; Hackensack (NJ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Signing bonus

Training & development

401(k) matching

Company parties

Free uniforms

Job summary

Kyle Rourke - State Farm Agent is hiring a Customer Service Representative to create exceptional customer experiences within the insurance agency. This role involves resolving inquiries, coordinating with team members, and supporting community needs.

The ideal candidate will possess strong communication skills, multitasking abilities, and a customer-focused mindset. Opportunities for internal growth available for motivated individuals.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with multitasking capabilities.
• Previous customer service experience preferred.
• Bilingual in Spanish is a plus.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking ability

Bilingual Spanish

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development
• 401(k) matching
• Company parties
• Free uniforms

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Kyle Rourke - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.