Customer Service Representative - State Farm Agent Team Member

Tayler D'Alessandro - State Farm Agent; Brentwood (Allegheny County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Performance bonus

Company parties

Competitive salary

Advancement opportunities

Paid time off

Training & development

Job summary

Tayler D'Alessandro State Farm in Brentwood, PA, is seeking a Customer Service Representative to deliver exceptional service, answer inquiries, and support policyholders. You will resolve questions, coordinate with agency teammates, and help communities stay informed about their insurance options.

This role emphasizes detail orientation, multitasking, and strong communication. Prior customer service experience is preferred, and internal growth opportunities are available for driven, sales-minded

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail-oriented

Customer service experience

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative with Tayler D'Alessandro State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.