Customer Service Representative - State Farm Agent Team Member

State Farm; Columbia (SC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Simple IRA

Paid time off

Flexible hours

Growth potential

Hiring bonus up to $500

Job summary

State Farm in Columbia, SC is seeking a Customer Service Representative to join an Agent Team Member role. You will engage customers with value-based conversations, handle inquiries about insurance options, and contribute to a positive, growth-oriented office atmosphere.

This position offers salary plus commission, paid time off, flexible hours, and a clear path to advancement. Training and licensing support for Property & Casualty and Life & Health will be provided as you grow with the team.

Qualifications

• Sales experience preferred
• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal and listening
• Bilingual Spanish preferred
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• Team-oriented and proactive problem solving

Responsibilities

• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options

Skills

Sales experience

Customer service

Communication skills

Bilingual Spanish

Education

Property and Casualty license (must be able to obtain)

Life and Health license (must be able to obtain)

Job description

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

As an Agent Team Member, you will receive...

• Simple IRA
• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Flexible hours
• Valuable experience
• Growth potential/Opportunity for advancement within my agency
• Hiring Bonus up to $$500

Requirements

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Bilingual - Spanish preferred
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.