Customer Service Representative - State Farm Agent Team Member

Steve Franks; Coldwater (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Simple IRA

Paid time off

Growth potential in agency

Job summary

Stevefranks is seeking a Customer Service Representative for a State Farm agent team in Coldwater, MI. This role involves establishing customer relationships and providing solutions to insurance inquiries.

Applicants should demonstrate excellent communication skills and a proactive approach to problem-solving. A Property and Casualty license is required, along with a dedication to customer service and teamwork. Compensation includes a base salary of $17,000 to $25,000 per year, with commission opportunities.

Qualifications

• Self-motivated individual with a team-oriented mindset.
• Ability to effectively relate to customers and cater to their needs.
• Preference for bilingual applicants.

Responsibilities

• Establish and maintain customer relationships.
• Provide accurate and friendly customer service.
• Educate customers on insurance options.

Skills

Excellent communication skills

Detail oriented

Proactive problem-solving

Customer service dedication

Education

Property and Casualty license

Life and Health license

Job description

Future Opening: Customer Service Representative – State Farm Agent Team Member

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for Steve Franks State Farm agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.
• Work with the agent to develop and maintain a digital marketing system to promote the office.
• Work with the agent to identify and support local community events in our market.
• Work with the agent to help manage the website and social media content.
• Maintain a strong work ethic with a total commitment to success each and every day.

Benefits & Compensation

Compensation: $17,000 – $25,000 per year.

• Simple IRA
• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent communication skills – written, verbal, and listening.
• Self‑motivated.
• Detail oriented.
• Proactive in problem solving.
• Dedicated to customer service.
• Ability to work in a team environment.
• Ability to effectively relate to a customer.
• Property and Casualty license (must obtain).
• Life and Health license (must obtain).
• Preference for bilingual applicants.

All prospective applicants will be required to take a career assessment prior to any scheduled interview.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Location: Coldwater, MI.

We help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance