Customer Service Representative - State Farm Agent Team Member

Stanellis; Kalamazoo (MI); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Paid time off (vacation and personal/sick days)

Growth potential/Opportunity for advancement

Job summary

Stanellis in Kalamazoo, MI seeks a Customer Service Representative to enhance customer relationships and provide outstanding service. Candidates should be outgoing, detail-oriented, and motivated. Responsibilities include responding to inquiries about insurance and educating clients on their options.

The position offers paid time off and potential for growth within the agency. You will work closely with a dedicated team in a supportive environment, ensuring high-quality service to all clients.

Compensation is set at $20.00 per hour, requiring property and casualty, along with life and health licenses.

Qualifications

• Excellent communication skills in verbal and written form are essential.
• Candidates must be self-motivated and detail oriented.
• Proactive problem-solving skills are necessary.
• Dedication to customer service and accuracy in work is required.

Responsibilities

• Establish and maintain customer relationships with follow-up.
• Provide prompt and accurate customer service.
• Educate customers about insurance options.

Skills

Excellent communication skills - written, verbal and listening

Self-motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Ability to effectively relate to a customer

Education

Property and Casualty license (must be able to obtain)

Life and Health license (must be able to obtain)

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

As an Agent Team Member, you will receive:

• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Pride in getting work done accurately and timely
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation: $20.00 per hour

Are You Driven & Ambitious?

We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. Our well-trained team uses state of the art technology to achieve outstanding results. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in Kalamazoo, MI.
• I have been a State Farm agent since 1994.
• We have 44 years of combined insurance experience in our office.
• Our agency has received awards including: Ambassador Travel, Legion of Honor, and Bronze Tablet

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.