Customer Relations Representative - State Farm Agent Team Member

Brian Myers - State Farm Agent; Redmond (OR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Paid time off

Training & development

Opportunity for advancement

Job summary

Brian Myers - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional customer experiences and support the growth of the agency. You will handle inquiries, coordinate with team members, and anticipate needs within the community.

The role emphasizes a friendly, people-focused environment with opportunities to contribute to retention efforts and internal growth for motivated, sales-minded individuals.

Qualifications

• Strong communication and problem-solving abilities.
• Experience in customer service is preferred.
• Ability to stay calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving

Customer service experience

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2021, and since then our team has grown to six incredible team members plus myself. Creating a supportive, enjoyable workplace is a top priority, which is why we offer health benefits, strong work–life balance, paid licensing costs, team-building activities, and additional paid time off. Our break room is always stocked with snacks, and I love surprising the team with food and treats throughout the month. On a personal note, I’m an avid outdoorsman and never pass up the chance to share (or hear) a good joke—there’s always plenty of laughter in the office.

We’re looking for someone who wants to contribute to a positive, people-focused team and grow right alongside us. If you enjoy a friendly environment where hard work is appreciated and humor is always welcome, this could be a great place to build your career.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Brian Myers - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.