Customer Service Representative - State Farm Agent Team Member

Paul Santone - State Farm Agent; Mentor (OH); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Paul Santone - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service, build relationships with clients, and coordinate with a local agent team to support the community. You will handle inquiries, maintain records, and contribute to a positive, customer-first culture.

The role emphasizes attention to detail, strong communication, and multitasking in a fast-paced environment within a growing agency that values work-life balance and opportunities for

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Job description

Benefits

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my agency in 2024 and currently lead a growing team of three. Before entering the insurance industry, I spent 20 years in the automotive business. After leaving that industry, I realized I could continue making a difference by helping people protect what matters most through insurance. I'm a graduate of Robert Morris, married with children, and enjoy spending time with my family and playing golf whenever I can.

Our agency enjoys staying involved in the community by supporting our local school district and building relationships with the families we serve.

We offer paid time off, licensing costs paid up front, and a strong commitment to work-life balance. As our agency continues to grow, we're excited to invest in team members who want to build a rewarding long-term career.

Our culture is positive, upbeat, and customer-focused. I'm looking for someone who is motivated, enjoys helping others, and brings a positive attitude to work every day. If you're looking to grow with a newer agency where you can make a real impact, we'd love to meet you.

ROLE DESCRIPTION

As a Customer Service Representative with Paul Santone - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.