Customer Service Representative - State Farm Agent Team Member

Jason Frantz - State Farm Agent; Clinton (IL); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Advancement opportunities

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Jason Frantz - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences that support the growth of a local insurance business. You will handle customer inquiries, follow up with clients, and coordinate with the agent team to anticipate community needs.

The agency emphasizes work-life balance, licensing cost reimbursement, training, and a collaborative culture where a positive attitude and teamwork are valued.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

multitask

Job description

Benefits:

• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2012 and currently lead a close-knit team of two. I've been with State Farm for 26 years, and becoming an agent was always a goal of mine - my grandfather was a State Farm agent, so I grew up seeing the impact this career can have. I'm a graduate of Illinois State University with a degree in Human Resources, have three children, and enjoy golfing and spending time with family and friends.

Giving back to our community is important to our agency. We enjoy volunteering and supporting our local food pantry, and we're always looking for ways to make a positive impact.

Our agency is committed to providing a healthy work-life balance and reimburses licensing costs to help our team members build successful, long-term careers.

Our culture is supportive, collaborative, and focused on helping one another succeed. I'm looking for someone with a positive attitude who adapts quickly, enjoys working as part of a team, is goal-oriented, and is passionate about serving both our customers and our community.

ROLE DESCRIPTION:

As a Customer Service Representative with Jason Frantz - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.